Shtern Dental Clinic
According to our open methodology, this clinic scored 80/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 11 ranked clinics · Last checked: 25 September 2026
80/100
Positions by Rating Profile
- Overall Transparency & Trust#480/100
- Best for Expats#577.5/100
- Best for Dental Implants#576.5/100
- Best for Emergency Dental Care#677.5/100
- Best Price Transparency#674.5/100
- Best English-speaking Clinics#579.2/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)#380/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented Sinus lift page: 'performed under local or general anesthesia depending on the case complexity' - general anesthesia explicitly offered for surgical procedures. [shtern-dental-clinic-cancun-deepen-4]
Summary
Surgeon-led clinic with a large named multi-specialty team offering implants, All-on-4, oral surgery, prosthodontics and cosmetic dentistry, with digital X-ray, 3D CBCT, in-house lab and IV sedation; publishes USD pricing and supports multiple languages.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s16] | 4/4 |
| ✓ | Dentist names listed 12+ dentists named with specializations. [s16] | 3/3 |
| ✓ | Dentist specializations listed [s16] | 2/2 |
| ✓ | Real clinic photos [s16] | 2/2 |
| ✓ | Service list published [s16] | 3/3 |
| ✓ | Clear contact details [s16] | 2/2 |
| ✓ | English website version English, plus Spanish, Russian and Hebrew. [s16] | 2/2 |
| ✓ | Address and map published Address and Google Maps link published. [s16] | 2/2 |
Price Transparency
9 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published [s16] | 3/3 |
| ✗ | Cleaning price listed Dedicated cleaning page and price list read; cleaning has no standalone price (only bundled into a whitening package) [shtern-dental-clinic-cancun-deepen-9] [shtern-dental-clinic-cancun-deepen-16] | 0/2 |
| ✓ | Filling price listed Composite filling from $80 on the clinic's price page [shtern-dental-clinic-cancun-deepen-17] | 2/2 |
| ✓ | Crown price listed Full-mouth crowns 10,400 USD (package). [s16] | 2/2 |
| ✓ | Implant price listed All-on-4 10,300-11,300 USD. [s16] | 2/2 |
| ✗ | Consultation price listed Price list, FAQs and how-it-works pages read; no consultation price/free statement [shtern-dental-clinic-cancun-deepen-18] [shtern-dental-clinic-cancun-deepen-19] [shtern-dental-clinic-cancun-deepen-20] | 0/2 |
| ✗ | X-ray / imaging price listed No X-ray price found on any reviewed page [shtern-dental-clinic-cancun-deepen-21] [shtern-dental-clinic-cancun-deepen-22] | 0/2 |
Reputation & Reviews
17.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-26 [shtern-dental-clinic-cancun-deepen] | 6/6 |
| ✓ | Google review volume as of 2026-09-25 [shtern-dental-clinic-cancun-deepen-28] | 3/3 |
| ✓ | Review recency as of 2026-09-25 [shtern-dental-clinic-cancun-deepen-25] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to all sampled reviews, including critical ones [shtern-dental-clinic-cancun-deepen-26] | 2/2 |
| ✗ | No recurring complaints Multiple low reviews describe implant/crown quality issues and unresponsive communication before treatment [shtern-dental-clinic-cancun-deepen-14] | 0/2 |
| ✓ | No suspicious review patterns Histogram 627/638 5-star (98%), not literally 100%; reviewer accounts have substantial history [shtern-dental-clinic-cancun-deepen-27] | 2/2 |
| ✓ | Active Facebook presence [s16] | 1/1 |
| ✗ | TripAdvisor presence No listing found on TripAdvisor and no link on the clinic's site [shtern-dental-clinic-cancun-deepen-15] [s16] | 0/0.5 |
| ✓ | Other review platforms [shtern-dental-clinic-cancun-deepen-2] [shtern-dental-clinic-cancun-deepen-3] | 0.5/0.5 |
Medical Infrastructure
11.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Digital X-rays. [s16] | 2/2 |
| ✓ | CBCT (3D imaging) 3D CBCT scan. [s16] | 2/2 |
| ✓ | Implantology [s16] | 2/2 |
| ✗ | Orthodontics Service navigation has no orthodontics/braces category [shtern-dental-clinic-cancun-deepen-10] | 0/2 |
| ✓ | Oral surgery Oral & maxillofacial surgery, sinus lift, IV sedation. [s16] | 2/2 |
| ✗ | Pediatric dentistry FAQ mentions children's coloring materials in the waiting room, not a pediatric dental service [shtern-dental-clinic-cancun-deepen-11] | 0/1.5 |
| ✓ | Emergency care Documented on the clinic's own blog and as a Google Business Profile category [shtern-dental-clinic-cancun-deepen-13] [shtern-dental-clinic-cancun-deepen-23] | 1.5/1.5 |
| ✓ | Works with international patients Multilingual; US/Canada toll-free line. [s16] | 2/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp link provided. [s16] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s16] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible WhatsApp inquiry leads to a treatment plan, quote and doctor call [shtern-dental-clinic-cancun-deepen-12] | 1.5/1.5 |
| ✓ | Clear service explanations [s16] | 1/1 |
| ✗ | Convenient opening hours Corrected: open weekdays 10:00-17:00 only, with no evening or weekend hours [shtern-dental-clinic-cancun-deepen-29] [shtern-dental-clinic-cancun-deepen-30] | 0/1.5 |
AI & Search Visibility
7 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Cancún", "English speaking dentist Cancún", "dental implants Cancún", "emergency dentist Cancún", "Cancún dental clinic for expats".
| ✗ | Mentioned for: best dentist Cancún [shtern-dental-clinic-cancun-deepen-5] | 0/1 |
| ✓ | Mentioned for: English speaking dentist Cancún [shtern-dental-clinic-cancun-deepen-6] | 1/1 |
| ✗ | Mentioned for: dental implants Cancún [shtern-dental-clinic-cancun-deepen-7] | 0/1 |
| ✗ | Mentioned for: emergency dentist Cancún [sq] | 0/1 |
| ✓ | Mentioned for: Cancún dental clinic for expats [shtern-dental-clinic-cancun-deepen-8] | 1/1 |
| ✓ | Structured data on website JSON-LD includes Dentist and Organization entities [shtern-dental-clinic-cancun-deepen-24] | 1.5/1.5 |
| ✓ | Google indexing quality First-page result for emergency/cosmetic dentist Cancún queries. [sq] | 2/2 |
| ✓ | Dedicated service pages [s16] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Cancun Dental Specialists76.7 of 100View report → report in Spanish
- #2Dental Design Studio43.4 of 100View report → report in Spanish
- #3Ocean Dental Cancun45.5 of 100View report → report in Spanish
Measured by Ansmeter, 8 October 2026 – 9 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Mark Shtern [s16] | Oral & Maxillofacial Surgeon, Dental Implants | not verified |
| Dr. Dan Kopilovich [s16] | Oral & Maxillofacial Surgery, Head & Neck Surgery | not verified |
| Dr. Gilberto Galvez [s16] | Endodontics (Root Canal) | not verified |
| Dr. Andrea Revilla [s16] | Esthetic/Cosmetic Dentistry | not verified |
| Dr. Kevin Ishibashi [s16] | Cosmetic & Restorative Dentistry | not verified |
| Dr. Cecilia Rodriguez [s16] | Periodontics | not verified |
| Dr. Maria Virginia Parra [s16] | Prosthetic Rehabilitation | not verified |
| Dr. Yurima Puente [s16] | Prosthetic Rehabilitation | not verified |
| Dr. Brandon Fabricio Garcés [s16] | General, Aesthetic & Digital Dentistry | not verified |
| Dr. Jacqueline Russek Schwarzblat [s16] | Prosthodontics & Dental Rehabilitation | not verified |
| Dr. Bárbara Salomé Uribe Velalcazar [s16] | Prosthodontics & Dental Rehabilitation | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://drmarkshtern.com/ |
|---|---|
| Phone | +52 998 321 4677 |
| https://wa.link/83qzmr | |
| https://www.facebook.com/shterndentalclinic | |
| Google Maps | Map listing |
| Address | C. Cielo 10, Capilla Ecuménica, 77500 Cancún, Q.R., Mexico |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s16 | https://drmarkshtern.com/ | No link to TripAdvisor on the home, price, FAQ, visit-planning, cleaning, technology, facilities, travel-support and doctors pages read on 2026-09-25 | 2026-09-25 |
| sq | search:emergency dentist Cancún | AI/search visibility scout 2026-08-26: not present in top organic results today (site had ranked for this query in the 2026-07-10 scout; not observed in today's top window). | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen | https://www.google.com/maps/place/Shtern+Dental+Clinic+-+Dentist+Ca… | Google rating 4.9 (637 reviews) as of 2026-08-26 - the largest review volume among record on file clinics. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-2 | https://www.whatclinic.com/dentists/mexico/cancun/dental-clinic-shtern | WhatClinic: '5.0 from 3 verified reviews', ServiceScore 7.3/84 interactions; notes 'therapy dog to support patients with dental anxiety'. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-3 | https://www.trustpilot.com/review/drmarkshtern.com | Trustpilot TrustScore 4.3/5 from 7 reviews. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-4 | https://drmarkshtern.com/sinus-lift-cancun-2/ | 'performed under local or general anesthesia depending on the case complexity' for sinus-lift surgery. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-5 | search:best dentist Cancún | AI/search visibility scout 2026-08-26: not present in top results. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-6 | search:english speaking dentist Cancún | AI/search visibility scout 2026-08-26: drmarkshtern.com ranked organically ('Dentist In Cancun, Mexico | Cosmetic & General Dentistry'). | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-7 | search:dental implants Cancún | AI/search visibility scout 2026-08-26: not present in top results. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-8 | search:dentist for expats Cancún | AI/search visibility scout 2026-08-26: Facebook 'Expats Living in Cancun' forum answer ('Shtern is the best') plus drmarkshtern.com organic result present. | 2026-08-26 |
| shtern-dental-clinic-cancun-deepen-9 | https://drmarkshtern.com/dental-cleaning-cancun/ | Page read in full; no standalone cleaning price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-10 | https://drmarkshtern.com/prices/ | Service menu read: Dental Crowns, Veneers, Smile Design, Periodontal Treatment, Root Canal, General Dentistry, Dental Cleaning, Laser Teeth Whitening, Composite Fillings — no orthodontics | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-11 | https://drmarkshtern.com/faqs/ | Page: "Coloring materials for children" listed among waiting-room amenities, not a pediatric treatment | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-12 | https://drmarkshtern.com/how-it-works/ | Page: "...medical team will carefully review your case and prepare a personalized treatment plan with a detailed quote. After you receive the quote...we will arrange a phone or video call with the doctor" | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-13 | https://drmarkshtern.com/blog/dental-abscess-warning-signs/ | Blog post: "We are committed to helping patients recognize and treat tooth abscesses and other dental emergencies..." | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-14 | https://www.google.com/maps?cid=1097500316406910397&hl=en | Low reviews: Elizabeth Whalen (2026-02-09, improperly seated implant crown), Victoria R. (2024-12-09, crown fell out), Valeria Korneeva (2025-12-11, poor pre-treatment communication), Mila Arkhiptsova (2025-02-10, unresponsive to treatment-plan requests) | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-15 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Shtern%2… | TripAdvisor TypeAheadJson query "Shtern Dental" on 2026-09-25 returned 12 results (a tour guide and places in Israel, dental museums and hotels elsewhere); none is this clinic | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-16 | https://drmarkshtern.com/prices/ | Price list: "ZOOM Whitening (Cleaning Included) — $300 USD" is a whitening price, not a cleaning price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-17 | https://drmarkshtern.com/prices/ | Price page: "Composite Filling — Starting from 80 USD" | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-18 | https://drmarkshtern.com/prices/ | Full price list read; no consultation price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-19 | https://drmarkshtern.com/faqs/ | Page read; no consultation price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-20 | https://drmarkshtern.com/how-it-works/ | Page read; no consultation price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-21 | https://drmarkshtern.com/prices/ | Full price list read; no X-ray price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-22 | https://drmarkshtern.com/faqs/ | Page read; no X-ray price | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-23 | https://www.google.com/maps?cid=1097500316406910397&hl=en | Listed as a category on the clinic's Google Business Profile: "Servicio de urgencias dentales" (Emergency dental service) | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-24 | https://drmarkshtern.com/ | Site-wide JSON-LD scan (40 pages): types include Dentist, Organization, PostalAddress, OpeningHoursSpecification | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-25 | https://www.google.com/maps?cid=1097500316406910397&hl=en | Newest-sorted Google reviews: most recent dated 2026-09-21 | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-26 | https://www.google.com/maps?cid=1097500316406910397&hl=en | 5 of 5 relevant-sorted reviews carry an owner reply; also replies to all 5 of the lowest-rated reviews, e.g. to Elizabeth Whalen's 1-star review on 2026-02-10 | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-27 | https://www.google.com/maps?cid=1097500316406910397&hl=en | Histogram [1★9,2★1,3★0,4★1,5★627]; low-review authors show 11-91 prior reviews, dates spread across months | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-28 | https://www.google.com/maps?cid=1097500316406910397&hl=en | Google listing 2026-09-25: 4.9 from 638 reviews | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-29 | https://drmarkshtern.com/ | Home page: "Working Hours Mon - Fri : 10am - 5pm" | 2026-09-25 |
| shtern-dental-clinic-cancun-deepen-30 | https://www.google.com/maps?cid=1097500316406910397&hl=en | Google listing hours 2026-09-25: Monday-Friday 10 AM-5 PM; Saturday and Sunday closed | 2026-09-25 |
Change History
| Date | Change |
|---|---|
| 2026-09-25 | Re-read on 2026-09-25: the clinic's price list, FAQ, visit-planning, cleaning, technology and home pages and its Google listing. Recorded: a composite filling price published; no standalone cleaning, consultation or X-ray price; no orthodontics or pediatric dentistry; emergency care documented on the clinic's blog and Google listing; a WhatsApp inquiry that leads to a treatment plan, a quote and a call with the doctor; structured business data; no TripAdvisor listing. Corrected: the clinic is open weekdays 10 AM-5 PM only, with no evening or weekend hours. Google reviews: 638 in total, the newest from September 2026, with owner replies, including to critical reviews; several low-rated reviews describe implant or crown problems and slow replies before treatment; no signs of manipulated reviews. |
| 2026-08-26 | Recorded sedation / general anaesthesia availability (informational): documented as available. Sinus lift page: 'performed under local or general anesthesia depending on the case complexity' - general anesthesia explicitly offered for surgical procedures. |
| 2026-08-26 | Deepen 2026-08-26: rechecked website (live, address/phone unchanged) and Google Maps (4.9/637 reviews - strongest review volume in cohort); added 2 new external sources (WhatClinic 5.0/3, Trustpilot 4.3/7) beyond own site (onOtherPlatforms was previously unset, now true); sedation set true (sinus-lift page: 'performed under local or general anesthesia depending on case complexity'); visibility scout 5 queries (present for 'english speaking' and 'expats' queries); no uncited sources found among s16/sq. |
| 2026-08-25 | License verification 2026-08-25 against Mexico's two mapped registries (RNP for dentists, CLUES for clinics): both confirmed nationally inaccessible today before any name search could be submitted (RNP: connection refused / Akamai challenge on both public entry points; CLUES: master-file host timed out), so clinicLicense and all 11 named doctor(s) are left null, not false. |
| 2026-07-10 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.